Kwikr - A.I. Automation
Kwikr is a platform designed to help Contractors and Service Providers streamline their operations, attract more leads, and close deals faster. It offers AI-powered automation tools for booking appointments, managing leads, and enhancing customer engagement.
THE PROBLEM
Create a platform for contractors and service providers so they can manage their business easily and more efficiently. An all-in-one service that offers variety of applications to suit their various needs.
As a busy contractor or service provider,
I want an all-in-one platform that streamlines my business operations,
So that I can save time, reduce missed opportunities, and grow my revenue effortlessly.
HIGH LEVEL TIMELINE
Release MicroApps as quickly as possible.
Larger releases every 3 and 6 weeks based on quarterly Roadmaps
MAKE UP OF TEAM
- Founder
- Product Design
- Service Providers
- A.I. Automation
- Developers
KEY GOAL
- Find the best design solutions
- Regular user testing
- Involve other team members
- Fact based design decisions
MY ROLE
Product / UX DESIGNER
Work with Co-Founder, Contractors and Service Providers that are in the real-world, hands-on A.I. Automation and Prompt Engineering, and create high-level interactive designs and prototypes to be handed over to Developers
Daily Responsibilities:
- Work with A.I. platforms, Prompt Engineering, Product Design
- Co-ordinate tasks to align with Product Roadmap
- Review past and current tasks with team members as needed
- Ensure developers are supplied with workflows and assets
- Work within an Agile Team environment
Tools:
- Figma, Bolt, ElevenLabs, OpenAI, Anthropic, Netlify, Supabase, Trello, Discord
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Deliverables:
- Wireframes, Design Reviews, Low/High Fidelity Prototype Designs, Design Research, Roadmap Targets
UNDERSTANDING THE USER
The home services market is a booming industry, valued at approximately $657.4 billion in the U.S. alone, with significant growth driven by demand for home improvement, maintenance, and emergency services. It supports 6.1 million professionals across 2.5 million businesses, including sectors like handyman, electrical, and other service professionals.
Key drivers include:
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Aging homes (average age: 47 years) increasing renovation and maintenance demand.
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Rapid adoption of technology like AI and IoT enhancing service delivery.
Total Market Size
Number of Professionals
Typical Economic Response
Task & Job Tracker (Example)
Presenting the ability for the user to get a quick glance at their job status and tasks related to the specific job. The interface tracks job status, individual tasks, assignee, client, due date with the option to filter by list view or a kamban style board view.
BREAKING DOWN THE PROCESS
Missed Calls Calculator
Task & Job Tracker
Conducing research and customer interview we were able to pinpoint the features that were instrumental for the users success.
Testing a simple application such as a missed call calculator illustrated that talking with customers and empathizing with their concerns created a simple feature that was widely accepted, and was not even on our radar as a feature.
Identifying that being to far from a store would result in time loss and providing a timely service. Connecting department stores and distribution outlets was also something we did not expect as a feature, but that too was widely accepted.
The simple lesson for all the process followed was to always talk with the users, rethink and reiterate.
Lead Management
Invoice Tracker
Business Settings
Supply Chain API Settings
TITLE OF THE CALLOUT BLOCK
LESSONS LEARNED
The simple lesson for all the process followed was to always talk with the users, rethink and reiterate.
Having knowledge of the industry and the people who do the day-to-day work is a huge plus.
Solutions only happen when you try new things, not when you know them, because markets change, people change and immediate needs change very quickly based on 'urgency'.
Working with all levels of product professionals in the key.
Researchers, A.I. Prompt Engineers, Data Analysts, UX Designers, Visual Designers, Content Writers/Designer, Product Leads, Project Sponsors, etc, all play a part when trying to construct a well rounded 'public' solution.
Team work and collaboration is key!